Why does my pet tracker says "Awaiting Connection" in the app?

Created by Amar Desai, Modified on Thu, 28 May at 2:13 PM by Amar Desai

This means your tracker hasn't booted yet or isn't able to establish a network connection.

Firstly, please make sure you have carefully followed all steps in your product setup and activation guide. If that fails, could you please follow the following steps?

1. Please ensure that the device has been allowed to charge for at least 2 hours using the supplied cable.

2. If the device is inside your home, it may have had its signal blocked. Please ensure you've tried taking the tracker outside or near a window.

4. Please ensure that the tracker is switched on, holding the silver switch until you hear two beeps.

5. Please ensure that you are in an area where there is a 4G or 2G signal, so that the device can establish a network connection.

If all the above steps fail, please keep your tracker subscription active and contact us. We will be able to get your tracker up and running in no time at all.