Why does my pet tracker says "Awaiting Calibration" in the app?

This means your tracker has connected to our system correctly; it hasn't yet determined its position and can't send its location to the app.

If you haven't been on the calibration journey yet (a 5-15 minute walk), as described in your activation guide, please complete this first; it's required to calibrate the device location. 

If you have been on the calibration walk and the tracker is still awaiting calibration, please follow these steps.

This will happen because your tracker has been unable to establish a GPS lock.

To explain what's going on here, GPS trackers require two types of signals to function: 

1. GPS signal - which they use to calculate their location with GPS satellites.

2. Data Signal - (4G/3G/2G) just like a mobile phone to access the internet and send its location to your SafeTag account.

If you've taken your pet with the tracker for a walk in an open area with a clear line of sight to the sky, with no change, please keep your tracker subscription active and contact us. We will be able to get your tracker up and running in no time at all.