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Knowledge base
Pet Trackers (3)
Colla Dog Tracker (3)
Getting to know your colla Dog Pro
What's the difference between a Colla Dog Pro and a BLE/UWB Tag like a Tile or AirTag?
Why won't my colla pet tracker won't charge?
Warranty (1)
Is there a warranty for my Pet tracker?
Setting up (2)
Why does my pet tracker says "Awaiting Calibration" in the app?
Why does my pet tracker says "Awaiting Connection" in the app?
Subscriptions & Billing (3)
Payment Methods (2)
How do I update my colla plan payment method?
What is Link? (Colla plan checkout)
How do subscriptions work? (5)
Does each colla pet tracker need it's own subscription?
Do I need a subscription for my pet tracker to work?
How do I renew my pet tracker's subscription?
View all 5
Managing your subscription (5)
How can I end my colla subscription?
How do I upgrade my colla subscription plan once it is activated?
Can I transfer my colla plan to another tracker?
View all 5
Colla App (5)
Geofences (3)
What is a colla virtual fence and how do I create one?
How do I delete or edit a colla virtual fence?
How do I enable or disable a virtual fence for my pet?
Power Saving Zones (1)
What is a power saving zone and how do I set it up for my tracker?
Tracking your pet (5)
How do I change my colla tracking map settings?
What is live mode, and how do I track my pet if they get lost?
How do I share my pets location with someone else?
View all 5
Account sharing (1)
How do I invite a family member to my colla account?
Notifications (2)
I am not getting any push notifications on my Colla App for iPhone
I am not getting push notifications on the Colla App for Android
My Account (3)
Account Security (1)
How do I reset my colla account password?
Referrals (1)
Can I refer a friend or family member to colla?
Managing your account (1)
How do I change my colla account email?
Orders and Shipping (3)
Changing your order (2)
How to cancel your colla pet tracker order
How to amend your colla pet tracker purchase
Returns (1)
Colla pet tracker Returns & Return Policy
Discounts & Promotions (1)
How do I redeem a discount in the colla web shop? (Pet Tracker Purchase)
