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Knowledge base
Pet Trackers (3)
Colla Dog Tracker (3)
Getting to know your colla Dog Pro
What's the difference between a Colla Dog Pro and a BLE/UWB Tag like a Tile or AirTag?
My tracker won't charge?
Warranty (1)
Is there a warranty for my Pet tracker?
Setting up (2)
Why does my pet tracker says "Awaiting Calibration" in the app?
Why does my pet tracker says "Awaiting Connection" in the app?
Subscriptions & Billing (3)
Payment Methods (2)
How do I update my subscription payment method?
What is Link?
How do subscriptions work? (5)
Does each tracker need it's own subscription?
Do I need a subscription for my pet tracker to work?
How do I renew my pet tracker's subscription?
View all 5
Managing your subscription (5)
How can I end my colla subscription?
How do I upgrade my tracker's subscription plan once it is activated?
Can I transfer my subscription to another tracker?
View all 5
Colla App (5)
Geofences (3)
How do I create a virtual fence?
How do I delete a virtual fence?
How do I enable a virtual fence for my pet?
Power Saving Zones (1)
What is a power saving zone and how do I set it up for my tracker?
Tracking your pet (4)
How do I change my map settings?
What is live mode, and how do I track my pet if they get lost?
How do I share my pets location with someone else?
View all 4
Account sharing (1)
How do I invite a family member to my account?
Notifications (2)
I am not getting any push notifications on my Colla App for iPhone
I am not getting push notifications on the Colla App for Android
My Account (3)
Account Security (1)
How do I reset my password?
Referrals (1)
Can I refer a friend or family member?
Managing your account (1)
How do I change my email?
Orders and Shipping (3)
Changing your order (2)
How to cancel your tracker order
How to amend your order
Returns (1)
Returns & Return Policy
Discounts & Promotions (1)
How to redeem a discount code in our Shop (Tracker Purchase)
